Last updated: 16 September 2026
Contact: support@facefinderlens.com
This policy explains when you can get your money back for a FaceFinderLens credit pack. It is part of our Terms of Service.
1. What you are buying
FaceFinderLens sells one-time credit packs. There are no subscriptions and nothing renews automatically.
- Standard pack: 3 credits for $3.95
- Premium pack: 7 credits for $6.95
After payment you receive a credit code on the order confirmation page and by email. One credit unlocks one full search (a face search or a phone lookup). Credit codes are valid for 30 days from purchase.
2. When you can get a full refund
You can ask for a full refund within 30 days of purchase if none of the credits in the pack have been used.
We will also refund you in full, whether or not credits were used, if:
- you were charged more than once for the same order;
- you paid but never received a working credit code, and we cannot fix this for you;
- a payment was made without your permission (please also tell your bank);
- the service was unavailable for a long period and you could not use your credits before they expired.
3. Credits we return automatically
You do not need to ask for these:
- If a full search fails because of a technical error on our side or at one of our data providers, the credit is returned to your code automatically.
- Reopening a result you already paid for, from the search history in the same browser, never uses another credit.
4. When a refund is not available
- Credits that have already been used. A search is delivered the moment it runs, so a used credit cannot be returned.
- A search that ran successfully but found few or no matches, or results you did not find useful. Results depend on what is publicly available online, and we cannot guarantee what a search will find.
- Requests made more than 30 days after purchase, except in the cases listed in section 2.
- Codes used in breach of our Terms of Service, for example to harass or track someone.
If only some credits in a pack have been used, we do not normally refund the rest. If you think your situation is an exception, write to us and we will look at it fairly.
5. EU and UK customers
If you live in the EU or the UK, you have 14 days to withdraw from a purchase of digital services. By using a credit you ask us to deliver that search immediately, and you accept that you lose the right to withdraw for that credit once the search has run. Unused credits can still be refunded as described in section 2.
6. How to ask for a refund
Email support@facefinderlens.com and include:
- the email address you used at checkout;
- your order number (in your confirmation email);
- your credit code, if you received one;
- a short reason for the request.
We reply within 5 business days. Approved refunds go back to the original payment method. Your bank or card issuer may take another 5–10 business days to show it. When a refund is made, the credit code for that order stops working.
7. Chargebacks
Please contact us before disputing a payment with your bank. Most problems are fixed faster by email. If a chargeback is opened, we may deactivate the credit code for that order while the dispute is open.
8. Changes to this policy
We may update this policy. The version shown on this page on the day you bought your credits applies to that purchase.